FAQs (Frequently Asked Questions)

About MBS Communications

  • How long has MBS Communications been providing marketing supplies?
    MBS Communications got its start in 1994 in the garage of one of the company’s founders with a one-page flyer. Our product line has expanded from postcards to include greeting cards, business and appointment cards, supply bags, and promotional items, too. We are not affiliated with any other companies.

  • What is your guarantee? We guarantee 100% satisfaction with our products. We strive to give our customers personalized service. You always talk to a REAL person when you call during our business hours, 8 a.m. to 5 p.m. Central Time. Our website is always available for browsing and to make purchases.

  • What is your return policy? If for any reason you are dissatisfied with our products, just call and we will send a label for return. We will issue the proper replacement or give you credit for the returned item.

  • Are you going to sell my name? No. We do not share, rent, or sell your information.

  • How can I contact you?

    By phone: 1-800-887-4877
    By fax: 800-920-0674
    By email: sales@mbscom.com

     

    Our mailing address is:
    MBS Communications
    8597 N. 300th St.
    P.O. Box 288
    Altamont, IL 62411

     

    Contact Us

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About Products and Ordering

  • How do I set up an account? When placing an order online, you will be prompted to set up your account information and a password at the end of the ordering process. Your password is not stored by MBS; online account and passwords are for customer convenience only. If you do not recall your password on a repeat order, you may set up a new one. When you place an order over the phone, our customer service representatives will gather your account information and discuss payment and shipping options with you.

  • Do I have to have an account to place an order online? No. You are able to fill your shopping cart online and then check out without a username and password.

  • What are the benefits of creating a username and password online? At this time, if you create an account online, your bill-to and ship-to information will automatically appear once you log in. At this time, customers are unable to pay bills, look at previous orders, or track their shipment. Any of our customer representatives are more than happy to help you with this information.

  • Can I receive product samples? Our customer service representatives are happy to send samples along with current catalogs. Most products are in stock.

  • Can I qualify for quantity discounts if I order products with different designs? Yes, you can save money and mix and match your designs per product!

  • Is there a preprinted message on the back of my cards? All of our cards are blank on the back. You specify the message. We have suggested messages for your use that can be changed to suit your needs, or you can supply your own. Please let us know what you would like to have printed on your cards when you place your order. Imprinting on the back of our standard and jumbo postcards is included in the price of those cards. There is a fee for printing on the backs of 4-up laser cards.

  • How do I find my card? You can do a site search for any product name in the search bar at the upper right hand corner of the homepage. All items that include the word you typed will pull up.

  • How do I let you know what message I want on my cards if I'm placing my order online? You can choose one of our suggested messages and type the code in the bar under the item, or you can type your own message in this bar. The bar is small, but can hold a lot of information. Otherwise, you can tell us what you’d like in the order comments section at the end of the order.

  • Will I see my return address and message layout before it is printed? Yes. We will email, fax, or mail you a proof for your approval before we proceed to press. If it is a reprint of a previous order than we only send a proof upon your request. We link all previous messages to your account to make reordering as easy as possible.

  • Do I have to pay for a proof? Our proofs are sent free of charge, in keeping with our goal of customer satisfaction.

  • Is there a maximum amount of words or lines that I can put on my cards? We do not have a limit on the amount of words or lines that we will print. Our customer service representatives will work with you to ensure readability of your card.

  • Can I include my logo on my postcards? We are happy to include your print-ready artwork along with your custom messages at no additional charge when printed in black ink. Please contact our customer service representatives for a price quote on color logos. Logos printed on other items may incur a one-time set-up fee. Logos which require design work are also subject to a set-up fee. We cannot guarantee exact color matches when printing your logos. Give us a call at 1-800-887-4877 if you have other questions regarding customization.

  • Can I get a custom map printed on my cards? Our customer service representatives can help you create a map for your business location at no extra charge.

  • What weight is the card stock? Laser card stock is 100 lb. tag, which is equivalent to 43 lb. bond. Greeting card stock is 100 lb. cover gloss finish on one side. Our standard postcard stock is also 100 lb. cover but with a matte finish.

  • What is the weight of your bags? Scatter bags are 1.5 Mil; all other bags are 2 Mil.

  • Can I switch verses on greeting cards? Yes you can. If you switch to a verse that is in another greeting card in our catalog, we can do that at no charge. There is a $15 personalization fee if you would like to use your own wording.

  • Can I get blank greeting cards? All of our greeting cards are available blank inside; however if they are designed with wording on the front, we do not have them in stock without that wording.

  • Can I order personalized advertising specialties? Yes. We have a number of personalized items available including tote bags, lens cloth keychains, yard signs, banners and more. We are constantly adding to our line.

  • How do I submit my practice logo? We prefer that you submit high resolution (300 dpi) vector art in either Illustrator (.ai file extension) or .PDF file formats. We can review files sent as .jpeg or .tif formats and let you know if they are suitable. If you are unsure of what formats that you have available, check with the designer who created the artwork for you.

  • Can you use a faxed copy of my artwork or signatures? No, unfortunately faxed and photocopied art and signatures come across as pixelated and are too poor in quality for printing.

  • Can you print my return address in my font? If you can provide us with the name of the font that you want to use, that's very helpful. Otherwise, we have a large selection of fonts to choose from; if we should happen not to have the exact same font that you request, we usually can match it very closely.

  • What if I don’t see the promotional item I want? We have access to hundreds of products. Just give us a call and we’ll be glad to find what you need and quote you a price.

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About Payments and Discounts

  • What credit cards do you accept? Visa, MasterCard, American Express, and Discover.

  • Do you automatically bill my credit card? Online orders are automatically applied to the credit card number you provide; if you are placing your order over the phone, we do not bill your credit card without your consent.

  • Do you store my password and my order history online? Not at this time. If you need to know what you have ordered in the past, our customer service representatives can look up the information for you in our client management software.

  • Do you have any specials for me? We keep our pricing the same from day to day rather than raising and lowering prices for "specials." We believe this is consistent with our competitive pricing and customer service standards. On rare occasions, we do discount clearance products.

  • Can I get any discounts? Yes! In addition to quantity discounts, we also offer volume discounts off the subtotal of your order.

  • Can I use the coupon you sent me? While we no longer send our customers coupons, we still honor those that have not been applied to an order. 
  • Canadian Customers:  Orders are billed in U.S. dollars.  Please pay with VISA, MasterCard, Discover, or American Express.

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About Shipping

  • When will my order be shipped? Most in-stock items ship within 24 hours. Personalized cards, once approved, ship within 48 hours. Certain advertising specialty items, as indicated, may take longer.

  • How do you ship? We ship via UPS Ground and USPS Priority Mail within the United States.

  • How long does shipping take? Most orders to the Midwest and East Coast arrive within 2 to 3 business days after we ship them; orders to the Western states generally take 4 to 5 business days. Shipping time for Canadian orders is approximately 2 weeks.

  • Can I get faster shipping? Next-day, 2-day, and 3-day options are available. Please call us for an express shipping quote.

  • What are your shipping charges? Ground shipping charges are based on the subtotal of your order. They are as follows:

    Ground Shipping Charges to Locations in the United States

     

    Order TotalShipping
    up to $44 $8.29
    $44.01 – $80 $10.49
    $80.01 – $120 $15.29
    $120.01 – $200 $18.29
    $200.01 – $400 $24.99
    $400.01 – $600 $35.69
    $600+ $44.99

    Ground Shipping Charges to Locations in Canada

     

    Order TotalShipping
    up to $60 $14.69
    $60.01 – $80 $18.99
    $80.01 – $120 $27.29
    $120.01 – $200 $41.99
    $200.01 – $400 $52.49
    $400+ $72.99

    Shipping charges subject to change.



  • Do you charge sales tax? Only for Illinois residents.

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